How long is the whole process of ordering and shipping?
Order confirmation with the list of purchased products is sent to your contact email once order is placed.
Once payment is received, we process and dispatch your order within up to 2-5 business days. Shipping time depends on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
Usually shipping to USA (where most our customers are coming from) takes from 7 to 15 business days once tracking code is provided.
How products are shipped?
Upon successful payment, your order is passed for shipping and tracking code is provided within 2-5 business days.
We use EMS (USPS) traceable shipping that requires signature upon arrival of the product. All packages can be traced via these sites:
https://www.usps.com (USA orders when item is already in USA)
http://www.track-trace.com/post (packages sent to any country on any stage of the delivery)
How are bulk/large quantity orders shipped?
If the order is too large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order. Plus no matter on your order size you will pay shipping fee only once.
How long does the shipping process take?
Estimated delivery time is 5-17 working days, depending on destination.
5-12 business days to USA, Canada, Europe and Asia
8-17 business days to South Africa
Is there a possibility for a shipping delay?
Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.
Usually 80-85% of airmail packages arrive with 10 days, and 15-20% arrive within 10-15 business days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to custom clearance in country where the products are being sent from and custom in destination country. In case you see that your tracking code does not move during 5 days this is the main reason why this happens.
Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes.
Is a signature required for shipping and why?
Yes, our shipping method requires signature from your side upon delivery. This allows us to fight any fraudulent chargeback when customer gets his order and claims he never received anything. We have 99% successful rate of winning such credit card disputes because we provide correspondence with our customer, their order details, picture of our parcel and confirmation from postal service that item is delivered. On the contrary, every fraudulent dispute harms credit report of fraud and influences his credit history plus makes him pay from $25 to $200 for unlawful dispute.
Where do you ship from?
Shipping is arranged from India, Singapore, Thailand, European Union. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and highest probability of successful delivery.
Which countries do you ship to?
We ship worldwide.
What if package is seized by custom?
We have 99.9% success delivery rate to USA, Canada, Europe and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards new purchase on our site. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within 3 business days.
Shipping site says tracking does not exist
Tracking can be done after 72 hours because from our delivery center package goes to logistics warehouse and awaits custom. If tracking code does not appear in the system after 3 business days please contact us and we’ll investigate this.
We recommend our USA customers to use track-trace.com site until item reaches USA. After that you can use USPS site to track your package. We recommend you to enter your email on USPS site to get every update on delivery status.
My tracking code does not move
Usually this happens when items are being held on custom and are waiting custom clearance. This does not mean any problem. But if your tracking code shows no progress within 10 days please contact us and we’ll investigate this. We also can advise you to contact your local EMS (USPS) office with the tracking code to get detailed info where item is right now.
Reshipping too long
We understand that you want to get products as soon as possible.
But our goal is to deliver it to you without any problems.
If we ship packages with ed pills one after another to you – your custom service can start checking ALL the packages sent to YOUR address from all over the world.
So there is a delay with shipping.
Also packages pass through EXPORT custom control. If we ship packages to the same address every 1-2 weeks – it can be seized at export control.